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Fidelity Bank Assures Customers of Quality Service Delivery

Fidelity Bank Plc has reassured its customers of enhanced quality service delivery.
The bank chief executive, Mr. Nnamdi Okonkwo, stated this in a speech delivered at the just concluded 2017 Lagos International Trade Fair.

The Fidelity Bank boss, who was represented by the bank’s Executive Director, Shared Services, Mrs. Chijioke Ugochukwu, said the bank was well positioned to serve its customers from any form of banking channel.

“An average Fidelity Bank branch has between four to six ATMs at the minimum. But in some cases, we have up to 10 ATMs at a branch, so that our customers would not have to spend much time on the queue,” he said.
According to him, the bank’s alternative banking solutions, especially its electronic banking channels deliver convenience to customers.

He stressed that the commercial bank is highly diversified, which according to him, has seen Fidelity won several awards in the country.
“In the coming weeks, we would be attaining another feat in the SME space in Nigeria, when Fidelity Bank becomes the first bank to tap into a billion-naira funds for on-lending to SMEs.

“Fidelity Bank is very proud in its partnership with the Nigeria Export Promotion Council and the Lagos Business School in promoting the non-oil sector,” he added.
Okonkwo urged members of the public, especially customers of the bank to take advantage of its ongoing saving promo known as the ‘Get Alert in Millions Reloaded.’ The campaign is aimed at encouraging savings culture among Nigerians.

‘Get Alert in Millions Reloaded’, which is the seventh in the series of promotions organised by the bank is expected to see a total prize money of N110 million given out to winners. It would end in March 2018.

“This is Fidelity Bank’s contribution to the Central Bank of Nigeria’s financial inclusion strategy and in a week time, we would be giving out the sum of N15 million as part of prizes,” he added.
However, at the Lagos Fair, the bank gave out a total of N3.25 million to winners in its savings reward scheme.



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